Why don't I see the Mysty button?

Mysty ships turned off for every workspace until an admin asks for it to be switched on, and it also needs an AI key connected (Settings → Organisation, or your own key) before it can answer anything. If your workspace has it on but no key connected, you'll see a "Connect an AI key" button instead of the full assistant.

Where do the links Mysty gives me come from?

Every link Mysty gives you is a real article from the ASHR.work help center, found by searching it live — never invented. If nothing in the help center answers your question, Mysty says so rather than guessing.

Can a regular employee ask Mysty to look up a coworker's data?

No. The workspace-lookup tools (employees, leave, holidays, assets, helpdesk tickets, attendance) only work for an HR admin's own conversation. A regular employee's Mysty can still answer "how do I" questions and open pages, but cannot look up anyone's data.

What is Mysty, and what can the ASHR.work assistant do?

Quick answer

Mysty is the small assistant button in the corner of the app. Ask it a "how do I…" question and it searches the real help center for an answer with a link; ask it to open a page and it will, after you confirm; if you're an HR admin, it can also look up your workspace's own employees, leave, holidays, assets, helpdesk tickets and attendance. It can never approve, change, or write anything — every tool it has is read-only.

What Mysty can do

Answer "how do I…" questions. Mysty searches the same help center you can browse at Help and answers using only what it finds there, with a real link to the article — never a made-up one.
Open a page for you. Ask it to "open time off" or "take me to holidays" and it offers a button to go straight there.
Look up your workspace's own data — HR admins only. An HR admin's Mysty can also answer things like "who is out today", "how many open helpdesk tickets do we have", or "find employee EMP-0042" by reading the same data an admin already sees elsewhere in the app.

What Mysty can never do

Every tool Mysty has is marked read-only, enforced on the server, not just by instruction. It cannot approve or reject leave, run or approve payroll, change a setting, create or edit a record, or send anything on your behalf. If you ask it to do one of these things, it will tell you it can't and point you to the right page instead.

Why don't I see it?

Two things both have to be true:

Your workspace has Mysty turned on. It ships off for every workspace by default — an admin asks for it, and it's switched on per workspace, the same way any other module is.
An AI key is connected. Either your organisation connected one (Settings → Organisation → AI keys), or a platform-provided key is available. If your workspace has Mysty on but no key yet, you'll see a "Connect an AI key" button in its place — not a button that fails silently.

Privacy

Mysty only ever sees the current conversation and the tenant-scoped data its tools return for your own account and role — never another workspace's data, and never more than an HR admin already sees elsewhere in the app.

Frequently asked questions

Can Mysty change or approve anything for me?: No. Every tool Mysty has is read-only — it can search the help center, open a page, and (for an HR admin) look up employees, leave, holidays, assets, helpdesk tickets and attendance. It cannot approve leave, run payroll, change a setting, or write anything anywhere.
Why don't I see the Mysty button?: Mysty ships turned off for every workspace until an admin asks for it to be switched on, and it also needs an AI key connected (Settings → Organisation, or your own key) before it can answer anything. If your workspace has it on but no key connected, you'll see a "Connect an AI key" button instead of the full assistant.
Where do the links Mysty gives me come from?: Every link Mysty gives you is a real article from the ASHR.work help center, found by searching it live — never invented. If nothing in the help center answers your question, Mysty says so rather than guessing.
Can a regular employee ask Mysty to look up a coworker's data?: No. The workspace-lookup tools (employees, leave, holidays, assets, helpdesk tickets, attendance) only work for an HR admin's own conversation. A regular employee's Mysty can still answer "how do I" questions and open pages, but cannot look up anyone's data.