Quick answer
The committee workspace at Concerns → Committee is where designated members work a grievance or POSH case end to end: acknowledge it, investigate with confidential notes, watch statutory deadlines, and close it with a recorded outcome. Access is restricted to committee members and every open is logged.
Who works a case
Only members added to the grievance / POSH committee see the queue at Concerns → Committee. Cases raised through Raise a Concern — named or anonymous — land here and nowhere else. Because these are sensitive, every time a member opens a case it is written to an access log, so there is a clear record of who viewed what.
Working the case
Acknowledge
Open the case and acknowledge it so the reporter can see it's being handled. Anonymous reporters follow along with their tracking token.Investigate with notes
Add confidential case notes as the investigation progresses. These are internal to the committee — the reporter never sees them.Watch the deadlines
The SLA sweep flags cases approaching a statutory limit (POSH timelines in particular), so nothing slips past its deadline.Record the outcome
Close the case with a formal, recorded outcome. The reporter sees the outcome and the status history from their tracker.
Why the audit trail matters
Grievance and POSH handling has to withstand scrutiny. Every action — acknowledgement, notes, status changes and the final outcome — is timestamped, and the access log records who opened each case. That record is what lets you show a fair, timely, confidential process after the fact.
Frequently asked questions
- Who can open the committee workspace?
- Only members your organisation has added to the grievance / POSH committee. Cases never appear in the general helpdesk queue, and every time a member opens a case it is recorded in an access log.
- Can the reporter see our internal notes?
- No. Committee case notes are internal to the committee. The reporter sees status changes and the formal outcome you record — not the working notes.
- How do we stay within POSH timelines?
- The SLA sweep watches each case's deadlines and flags ones approaching a statutory limit, so a POSH complaint doesn't quietly run past its timeline.