Quick answer
If a manager does not approve or reject a leave request within the escalation window set by your admin, the request auto-escalates to the next level, such as the manager's manager or HR. Both people are emailed. Acting before the window closes prevents any escalation.
Why does escalation exist?
Escalation makes sure nobody's leave gets stuck. If a manager is away, busy, or forgets, the request does not sit unanswered. After the escalation window passes, it moves up automatically so someone else can decide.
When does a request escalate?
- Your admin sets an escalation window, often 24 to 48 hours.
- The clock starts when the employee submits the request.
- If no decision is made in that time, the request auto-escalates.
Here is a simple timeline example:
Mon 9:00 am Employee submits leave request
Escalation window: 24 hours
Tue 9:00 am No decision yet -> request escalates
Next-level approver (HR / senior manager) is emailed
Original manager is also notified
What do I see as a manager?
On Time Off → Manager (/time-off/manager) you see your team's pending requests. Each request shows who asked, the dates, the reason, and how long is left before it escalates. Approve or reject from this page to keep control of your team's leave.
How do I prevent escalation?
- Check
/time-off/managerregularly for new requests. - Act before the window closes — a quick approve or reject is enough.
- If you need more time, decide anyway; the employee can re-apply if plans change.
Frequently asked questions
- Can I stop a request from escalating?
- Yes. Approve or reject it before the escalation window closes, and it will never escalate.
- Who receives the escalated request?
- It moves to the next level, usually the manager's own manager or HR, and both people are emailed.