Quick answer
Open Surveys to see your results. Each survey shows the response rate, the score breakdown, and your eNPS — the employee Net Promoter Score. eNPS comes from the 0–10 "would you recommend" question. Track the trend across cycles. Individual answers always stay anonymous.
What is eNPS?
eNPS is the employee Net Promoter Score. It comes from one question: on a scale of 0 to 10, how likely are you to recommend us as a place to work? People split into three groups.
- Promoters: scored 9 or 10 (your biggest fans)
- Passives: scored 7 or 8 (happy but not raving)
- Detractors: scored 0 to 6 (unhappy)
How is eNPS calculated?
You subtract the percentage of detractors from the percentage of promoters. Passives are left out of the sum. The result ranges from −100 to +100.
eNPS = %Promoters − %Detractors
Example: 100 people answer.
60 promoters = 60%
25 passives = 25%
15 detractors = 15%
eNPS = 60 − 15 = +45
What is the response rate?
The response rate is how many people answered out of everyone invited. A survey answered by 80 of 100 people has an 80% response rate. Higher rates mean the results reflect more of your team.
How do I read the trend?
Each survey cycle gives a new eNPS. View them side by side to see if morale is rising or falling over time. A steady climb is a good sign; a drop is worth a closer look.
Is it really anonymous?
Yes. You only ever see grouped numbers — totals and percentages. You cannot see who gave which score. This keeps people honest and safe to share.
Frequently asked questions
- Can I see who gave a low score?
- No. Individual answers stay anonymous. You only ever see grouped numbers, never one person's reply.
- What is a good eNPS?
- Anything above zero means more promoters than detractors. Above 20 is often seen as healthy.